This Refund Policy outlines the terms under which Howards RV Repair handles payment disputes, cancellations, and workmanship concerns. We aim to resolve any issues fairly and transparently.
Payment for completed work is due upon completion unless prior written arrangements have been made. We accept cash, e-transfer, and major credit cards. Invoices are provided for all work performed.
We ask for at least 24 hours notice for cancellations. Last-minute cancellations (less than 24 hours before a scheduled appointment) may result in a call-out fee covering the time already allocated to the job. Any such fee will be communicated before it is applied and will not exceed the equivalent of one hour of standard labour.
If you have a concern about completed work, please contact us within 14 days of the service date. If the issue is determined to be related to our workmanship, we will return to address it at no additional charge. This commitment does not apply to issues caused by subsequent damage, misuse, modification by others, pre-existing conditions clearly disclosed before work began, or normal wear and tear.
Monetary refunds for completed services are considered case by case. If a dispute cannot be resolved through our workmanship correction process, we will work with you to reach a fair resolution. Agreed refunds will be processed within 10 business days. We do not issue refunds for assessments, travel time, or diagnostic time where no repair was possible or where the client declined the quoted repair.
Materials purchased specifically for a job are non-refundable once work has commenced, unless they are unused and can be returned to the supplier in original condition.
Email: [email protected] | Phone: +1 780-728-7816